Privacy and is committed to ensuring that your privacy is protected and that you are aware of
how your information
Company collects, uses,
maintains and shares information about you (“User” or “you”) while interacting with us on our
website, and for the
Personal Information while using or accessing our Service or SaaS Services.
of the Services (as
our policies and our
practices as described herein, do not use the Services offered by the Company.
platform and mobile
application which enables the user to(“Services):
Types of Information being collected
We may collect the following types of from you in a variety of ways (both
indirectly), including, but not limited to, when you visit our website or mobile application,
register on the site
or mobile application, respond to a survey, fill out a form, and in connection with other
features or resources we make available on our website or mobile application.
Personally Identifiable Information
Users may be asked for Personally Identifiable Information as appropriate, which includes, but
is not limited to,
the Users name, email address, residential address and phone number
Sensitive Personal Information
Users may be asked to provide Sensitive Personal Information, which include
but are not limited
to financial information such as preferred banking channels, payment methods, card details and
and other medical information
Non-personally identifiable information
We may collect non-personal identification information about Users whenever
they use our
Services. Non-personal identification information may include the browser name, the type of
computer or other device
and technical information about Users, means of connection to our website or mobile application,
such as the
operating system and the internet service providers utilized and other similar information.
Web browser cookies
We may use "cookies" to enhance User experience. User's web browser places
cookies on their hard
drive for record-keeping purposes and sometimes to track information. You may choose to set
their web browser to
of the website may not function properly.
Geo location Information
We may request access or permission to track location-based information from
your mobile device,
either continuously or while you are using our mobile application(s), to provide certain
location-based services. If
you wish to change our access or permissions, you may do so in your device's settings.
Purpose of collection of information from Users and how we use such information
We may collect and use Users personal information for the following purposes:
To improve customer service:
Information you provide helps us respond to your customer service requests and support needs
To personalize user experience:
We may use information in the aggregate to understand how our Users as a group use the
services and resources provided on our website or mobile application.
To improve our website and mobile application:
We may use feedback you provide to improve our products and services.
To process payments:
We may use the information Users provide about themselves when placing an order only to
to that order. We do not share this information with outside parties except to the extent
provide the service.
To run a promotion, contest, survey or other website or mobile application feature:
To send Users information they agreed to receive about topics we think will be of interest
To send periodic emails:
We may use the email address to send User information and updates. It may also be used to
respond to their
inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list,
they will receive emails
that may include company news, updates, related product or service information, etc. If at
any time the User would
like to unsubscribe from receiving future emails, they may do so by contacting us via our
website or mobile
To help give users a better experience for their orders:
We may use the location data from the Phlebotomists app to share approximate ETA and distance when phlebotomists are
on their way to order. The information shared is only used to assist our clients and customers in their
decision-making process for the order management business solution such as order status confirmations, order status
delivery notifications, order alerts, and refunds if applicable.
How we protect your information
The Information that you provide to us, subject to disclosure in accordance with the terms
maintained in a safe and secure manner. The Company’s databases and information are stored
servers with appropriate firewalls. All the communications that happen on our website are
256 bit encryption. Your Information is maintained by Okaydiagnostic in electronic form on its
equipment, and on the equipment of its employees. Such information may also be converted to
form from time to time if required for the purpose of rendering Services.
Okaydiagnostic takes all necessary precautions to protect your personal information both
off-line, and implements reasonable security practices and measures including certain
technical, operational and physical security control measures that are commensurate with
standards with respect to the information being collected and the nature of Okaydiagnostic’s
In order to use the Services, you may be required to create a user account (“User
be authenticated and secured by a user name and password that you provide. No administrator
at Okaydiagnostic will have knowledge of your password. It is important for you to protect
unauthorised access to your User Account, password, computer and your mobile phone. Be sure
from your User Account when finished. The Company does not undertake any liability for any
use of your account and password. Do remember that you are solely responsible for all acts
the User Account registered to you. If you suspect any unauthorised use of your account, you
immediately notify the Company by sending an email to email@example.com . You shall be
indemnify the Company in respect of any loss suffered by it due to such unauthorised use of
Account and password.
Okaydiagnostic makes all user information accessible to its employees, agents or partners and
parties only on a need-to-know basis, and binds only its employees to strict confidentiality
Okaydiagnostic assists doctors, technicians to maintain and organise such information.
therefore, retain and submit all such records to the appropriate authorities, or to doctors
access to such information.
Okaydiagnostic assists patients to access information related to them. Okaydiagnostic may,
and submit all such records to the relevant patients, or to their doctors.
Notwithstanding the above, Okaydiagnostic is not responsible for the confidentiality, security
distribution of your Personal Information by our partners and third parties outside the
scope of our
agreement with such partners and third parties. Further, Okaydiagnostic shall not be
breach of security or for any actions of any third parties or events that are beyond the
control of Okaydiagnostic including but not limited to, acts of government, computer hacking,
access to computer data and storage device, computer crashes, breach of security and
quality of Internet service or telephone service of the User etc.
Sharing personal information: Apart from use and disclosure of user information in
do not sell, trade, or rent Users personal identification information to others. We may
aggregated demographic information not linked to any personal identification information
visitors and users with our business partners, trusted affiliates and advertisers for the
outlined above. We may use third party service providers to help us operate our business and
or mobile application, or administer activities on our behalf, such as sending out
surveys. We may share your information with these third parties for those limited purposes
you have given us your permission.
Third party Websites: Users may find advertising or other content on our website or mobile
application that link to
the sites and services of our partners, suppliers, advertisers, sponsors, licensors and
other third parties. We do
not control the content or links that appear on these sites and are not responsible for the
practices employed by
websites linked to or from our website or mobile application. In addition, these sites or
services, including their
content and links, may be constantly changing. These sites and services may have their own
privacy policies and
customer service policies. Browsing and interaction on any other website, including websites
which have a link to
our website or mobile application, is subject to that website's own terms and policies.
we may post a
notification on the main page of our site or send you an email. We encourage users to frequently
check this page for
any changes to stay informed about how we are helping to protect the personal information we
and become aware of
Your acceptance of these terms
By using this website or mobile application, you signify your acceptance of
and the terms and conditions. If you do not agree to this policy, please do not use our website
application. Your continued use of the website or mobile application following the posting of
changes to this policy
will be deemed as your acceptance to those changes.
If you wish to place a complaint with regard to, privacy requirements or
laws, use of or to
access any of your Information or would like to correct any errors in your user information,
please contact our
designated Grievance Redressal Officer, Mr. Mukund Malani at firstname.lastname@example.org so that we can
consider and respond
to your request. All requests will be addressed no later than thirty (30) days from the date
such a request is made.
Terms and Conditions
the SaaS Services terms and conditions and/or the license agreement that you may enter into with